Privacy policy

Your privacy is important to Freetour.com, as is your trust in our products and services. We want you to know that the information you share with us will be treated with care. We never use your data for unsolicited emails and never provide your details to any third parties other than the providers whose services you book through the platform, and trusted payment processor.

The information you share with us is that which is required and used to fulfil the booking process, to create a user profile, to facilitate communication between your booked service provider, the platform, and yourself and for any associated requests you make.

• We collect data that you provide when creating an account or profile, such as your name, email address, date of birth, contact numbers, nationality, gender, profile photo (where provided by you) and data which will be provided depending on the service you use.
• We collect, process and use transaction data regarding your activities on the website (such as purchases, content which you generate, or which relates to your account or profile). Billing and other data you provide for bookings and purchases
• Data collected in the context of reviews, communications via the platform or by email
• Other personal data that you provide for specific-use or other purposes

We will retain submitted personal information for as long as you have a personal registered user profile on the platform. You can create a user profile on the platform without making a booking.

When you make an initial booking without having already created a user profile, a user profile will automatically be generated for you and you will be granted access to this profile to use for any future bookings and purchases. You can request deletion of your user profile and associated personal information at any time by emailing [email protected].

We collect precise or approximate location data of both tour providers and tour users to enable use of our app's features, including verifying meeting point or collection location between tour providers and users.

Traveler (customer) Location Data is also requested for the use of the "live tour" feature, which displays active tours on the map in a prospective user's app, allowing them to locate and join tours happening in real time in their vicinity.

We may process and use your personal data for marketing or communication purposes, for example to send you general information relating to your purchases, or of an advertising nature (such as newsletter) to your email, on the basis of the declaration of consent you have provided.

You can revoke granted declarations of consent and opt-out of receiving communications at any time by emailing [email protected].

All payment transactions are processed by industry security standard PCI/DSS-compliant payment service. Information used to process your payments is unavailable to us, unless you have provided this information to us in relation to your use of the website.

We never provide your details to any third parties other than, as detailed above, the featured providers whose services you book through the platform, and trusted payment processor.

Your name is included in the booking notification that we send to the tour provider whose service you book. Once in receipt of this information, they are wholly responsible for handling & storing this data as per legal requirements in their jurisdiction and all other applicable laws, and you agree to indemnify Freetour.com against same. Credit card details, where you have provided them, are never shared with the tour provider.

You can formally request the deletion of your personal information. However, we may retain certain information where necessary; for example, to comply with legal obligations such as for tax, legal reporting and auditing purposes.

Publicly visible Information you have shared on the platform (e.g., Reviews,) will remain on FREETOUR.com, even if your account has been cancelled, albeit without attribution to you. Any copies of your information (e.g., log records) which may be retained are disassociated from personal identifiers, and residual copies of personal information may be retained on our backup systems for a limited time as a protective measure against accidental or malicious loss and destruction of data.

When you make an initial booking without having already created a user profile, the booking is attributed to the email address provided when booking. You can request the deletion of the booking/associated email address after the booked event has taken place.

For easier booking management, you can create a profile which allows you to access past and upcoming bookings, contact tour providers, etc. Your personal profile is not active until it's verified via email.

You’ll need to log in to your account on the app or desktop to deactivate your account via 'edit your profile'.

Your profile will be hidden

Some information, such as your reviews, may remain visible to others but personal identifiers will be removed.

Remaining bookings will be linked to the email (hidden) provided, and removed from your personal account. Email information can be fully removed 15 days after your last booking.

If you want to reactivate your account, contact FREETOUR.com Support.

The user has the right to access their personal information and request the correction of any inaccuracies. They may also request the deletion or restriction of their personal information, object to its processing, or exercise the right to be forgotten by the resource.

To exercise these rights, users must provide proof of identity by sending a photocopy of their national ID or other legally valid documentation to [email protected].

Please note that if users have active bookings, their data will be deleted only after the activity date has passed. This is because both the platform and the service provider need users' information to proceed with the booking.

We collect usage data when you use our website, including your IP address, start, end and subject of your session on the website and any identification data (for example, profile login). Usage data is collected to inform design and user experience of the website and is deleted as soon as it is no longer needed if storage is not required for the provision of services.

When you use our mobile apps, use our mobile optimized websites, or download data we may collect data, including location data, if you have allowed for such data collection. This data is used to provide you with location-specific services and features, query results and personalized content. We do not collect other data transferred as a result of your use of our applications or website on a mobile device without your consent.

In all cases where we obtain data or personal information, it is done so to the extent permitted by law.

We use Cookies and data collection tools when you visit our website or use our mobile app to collect data. By visiting our website or using our mobile app without changing your settings, you agree to receive all cookies and other data collection tools. You can change your cookie settings at any time in your browser. Disabling cookies and data collection tools may limit your use of the full functionality of the website or app.

Cookies may be first-party cookies, served by us to your device, or third-party cookies, served on our behalf. We may use session cookies, stored temporarily only for the duration of your session, or persistent cookies, saved on your device for a fixed period after your browser is closed. Cookies can be used by our website to recognize your device when you open your browser again. In all cases, cookies may be used to make our website work more efficiently, remember your preferences, display relevant ads, improve functionality, for performance / analytics, tracking, social media purposes and to improve the user experience.

Cookies necessary for essential ‘Our purposes’ are required for providing all services available through our website, such as transactional pages and logins.

Functionality Cookies record your choices, for example layout, text size, location, etc., to help us tailor our website to your preferences when you return to the website.

Performance / analytics cookies assist us in understanding our users and how our website is used in order to improve the website and user experience, as well as conducting research and diagnostics.

We may use third party advertising and tracking Cookies to track your activity across various sites, store information about content browsed and an identifier of your IP address or device in order to show ads considered relevant to you, measure their effectiveness as well as capping the frequency of the ads’ appearances.

Some pages of our website may also contain embedded content on which third-party sites may set their own cookies which we cannot access.

If you disable one or more Cookies, we will stop using the disabled cookie to collect further data. However, we may still use data collected from those cookies prior to disabling.

If you reside within the European Economic Area (EEA): Where your consent in required for the processing of your personal information, it will be pursuant to Article 6(1) lit. (a) of the General Data Protection Regulation 2016/679.

If the processing of your personal data is required for the provision of service between you and our FREETOUR.com or for taking any steps at your request, it will be pursuant to Article 6(1) lit. (b) of the General Data Protection Regulation 2016/679.

Where processing of data is required to comply with a legal obligation, it will be pursuant to Article 6(1) lit. (c) of the General Data Protection Regulation 2016/679.

Where processing is required for FREETOUR.com’s legitimate interests, for example to detect fraud, it will be pursuant to Article 6(1) lit. (f).

We may be required to transmit data outside of the EEA in order to facilitate bookings for activities in regions outside the EEA.

We will only disclose your data to authorities if legally obligated or as part of an official court order.

Our websites and applications are not intended for use by or directed at users under the age of 16 and we do not knowingly collect data directly from users under the age of 16. If you have reason to believe that we are processing data pertaining to a user under the age of 16 please email us at [email protected].

FREETOUR.com has taken necessary measures to protect your provided data against loss, manipulation and unauthorized access. We use secure SSL, encrypted transmission and information about the SSL certificate is available in the URL.

You have various rights under data protection law in connection with our processing of your personal data. You can control your personal data in the following ways:

• Right to access your personal data – You can request a copy of the personal data that we hold about you, together with how we process that information.
• Right to rectification – You can request that we change or correct your personal data we hold about you if it is inaccurate or incomplete.
• Right to erasure, restriction of processing or to object to processing – In certain situations, you have the right to ask us to erase or restrict the processing of the personal data we hold about you, or object to how we can use your personal data.
• Right to data portability – You can request that we provide you or a third party with a copy of your personal data.

In the event of the sale, transfer, or financing of a significant part of a FREETOUR.com business during the time that your information is on file, the information may be included in the transfer for the fulfilment of the pending service. We will not share your personal information with third parties, other than the tour operator / service provider whose service you booked or requested information from without your explicit permission.

You can request a copy of your data as held by us by emailing [email protected].

Please see ‘Terms & Legal’ for information about the booking process and payments made through the website.

Information may be changed or updated without notice. Freetour.com has no obligation to update information presented on this website. Freetour.com may also make improvements and/or changes in the products and/or programs described in this information at any time without notice. Please see Terms & Legal for more detail pertaining to Use of this Website.